Frequently Asked Questions (FAQs)

Julie’s Jewels

Handmade, Beaded Accessories For Knitting and Crocheting.

What payment methods are accepted?

             We accept credit card/debit card payments via PayPal.com through our secure checkout.  You may also have the option to use funds available in your PayPal.com account if you have one, or transfer funds from your bank account.  You do not have to have a PayPal.com account to use our checkout system!

What is your return policy?

                 All returns must be accompanied by a return authorization number.  This authorization may be obtained by clicking on “contact us” and submitting your request via    e-mail.  Please include your name, order number, and reason for requesting a return authorization.  All requests are subject to authorization, but usually an item may be returned for one of the following reasons:   1) The item arrived damaged, or 2) The incorrect item was sent.

Located in beautiful Belgrade Lakes, Maine

Text Box: I own a retail store that sells knitting supplies.  Can I order your products at a wholesale price to re-sell in my store?
	Yes!  We welcome wholesalers!  Wholesalers are offered a 20%-30% discount on our regular retail prices (percentage varies on each product).  For more information, please email us.
Shipping Rates and Policies
	Except for large orders, most packages will be sent via the United States Postal Service (USPS) Priority Mail with Delivery Confirmation.  This usually takes 2-3 business days in the US.  Larger orders (usually those weighing over a total of 5 pounds) may be shipped via UPS and could take between 1-6 business days to arrive.  All shipping prices listed include postage and packaging. 







How can I join your mailing list and receive monthly coupons and notification of specials?
	Please contact us and provide your name, address and email address.
How can I purchase a gift certificate?
	Gift certificates are located in our catalog in various amounts.
How can I get my site listed on your links page?
	If you have a site featuring items or information for crafters, we welcome your link.  In return, we ask that you place a link to our home page on your site.  Please contact us for more information about how to do this.
What is the meaning of the sizes on the needles?
	The sizes refer to the size needles needed for a project, which you can find by checking your knitting pattern.  The  # size is the US Standard number, and the mm number is the Metric Standard number (used in the UK, for example).	
I want to buy a set of needles as a gift for a friend, but I do not knit.  How do I know what size to buy for my friend?
	Try ordering for what your friend likes to knit the most.  For example, if she likes to knit socks or other small projects, she may need size 3-5 needles.  For lightweight sweaters try sizes 7-9.  For scarves and other “big knits”, try sizes 10-15.  If you have any questions about this, feel free to contact us for help.
How can I contact Julie’s Jewels?
	The easiest and most effective way  to contact us is to click on this link contact us and send us an e-mail.  You may also write to Julie’s Jewels, 126 Western Ave., PMB #310, Augusta, ME. 04330 or call us at (207) 495-3677 or                (207) 626-7768.  We currently do not have a toll-free number.
Text Box:

Orders up to $50.00

$6.00 Shipping

Orders from $50.01—$100.00

$8.00 Shipping

Orders from $100.01-$200.00

$10.00 Shipping